Vernacare Technical Services achieves first class fix
Vernacare Technical Services
Achieves first class fix
The Vernacare Technical Services specialist macerator team is achieving an impressive 97% first-time- fix on breakdown call-outs - ensuring that downtime on busy wards is minimised.
The national engineering team is dedicated to commissioning, servicing and maintaining all brands of macerators, including its own market leading systems, manufactured in the UK by Vernacare for almost 50 years.
"In the service industry an 85% first-time-fix rate would be judged as excellent, so we are delighted with our performance, which has been above 95% for the past six months," said Michael Whitehead, National Service Manager for Vernacare Technical Services.
This achievement is testimony to the quality of Vernacare Technical Service's national engineering team, most of whom have 10-15 years service with Vernacare and undergo continuous training and development. The excellent technical abilities of the service engineers have been developed through their involvement in the manufacture of macerators at the Vernacare Greater Manchester development and production site.
The company also attributes its success to a £300,000 investment in a state-of-the art mobile communications and IT system. Each engineer carries a 'rugged toughbook' providing real-time information on jobs and the ability to respond rapidly and efficiently to customer needs. Such accurate intelligence ensures that all the right parts are available and that engineers have all the elements in place to respond with a first-time-fix.
Vernacare's market leading macerators are integral to the Vernacare System of infection prevention used by 90% of UK hospitals. The company's Vortex macerator has been designed to combine ease of use with unique infection prevention features and is a truly hands-free system. Other features include an anti-bacterial deodoriser which cleans inside the macerator at the end of the cycle and assists in improving the sluice room environment.
The Vortex's robust twin-blade combines ease of use with fast cycle times, reliability and excellent environmental performance. A self-diagnosing LCD together with a manual emptying override switch makes maintenance easier. The durable system has a strong three-phase motor with an inverter that enables it to operate efficiently and economically using a conventional single-phase 240 volt supply.
The system is designed to work with Vernacare's single-use pulp products and will process four items of pulp in just two minutes. A cold water cycle, which saves energy, disintegrates the used pulp into tiny biodegradable fragments which are washed down the drain with wastewater providing an environmentally friendly system.
The company has recently launched two new service packages to ensure that machines operate efficiently at all times.
